everything they did was wrong! from placing the order 1 week after i paid them in full, to giving me wrong advise and not helping me in my time of despair.They sold me a kerdi product and told me how to install it only to find out by the manufacturer that it was wrong and now not warranted, i'm now just hoping that the product don't fall of the wall.manager i never met but trying to explain my problem was the last thing he wanted to hear, very rude poor excuse for a manager,I will never buy anything from them again!
I have used Crescent Flooring both personally and professionally and have referred them to many clients.I definitely would recommend them.
Just wanted to give a head's up to any other people looking for reviews with this disgusting company. They were initially very friendly and helpful at first in september 2017 , I wanted to get new floors throughout my home and I wanted to support locally and heard a few good reviews from a few people. They suggested vinyl floors throughout the home due to having children and being easy to clean and waterproof. I was told they don't glue down the floor anymore that's it's looselay , which I questioned several times because my parent's vinyl floors were glued on and most vinyl floors that I was aware of were glued, but they insisted they were loose lay , and the contractor they used insisted that was true. My instal was suppossed to take 3 days to complete but ended up taking 5 DAYS, which with a family is a big deal to have basically your whole house in a disaster other than the bedrooms, the reason for it taking so long they constantly left to start other jobs inbetween mine.. I thought when you start a job you finish it not leave your customer hanging longer and having to move everything around and have so much clutter ! Regardless the install was complete , everything was all great finishing up our renovations in the fall, then Dec/Jan comes and staples, yes , long staples start coming up through my brand new vinyl floors that I paid $3000 for ( may not seem much to some people but to me, $3000 is alot of money ) , and ripping through the floor sticking out, first it was 1 then 2 then 6, 10, 12, 15 we kept hammering them back down and they would keep popping back up . To step on them hurt more than stepping on lego as parents would know how this feels, I was worried my kids would get hurt, and was very frustrated my brand new floors hadn't even been installed for a year and already experiencing problems in my dining room section of floor. Why did they treat me like this? because I'm young? because we are fairly new in town? Because I was too nice to all of you and patient until I had enough of being walked all over? nice reputation you have built , I will NEVER EVER recommend your service to anyone and tell them all what transpired including your horrible customer service skills . After telling some people in town about my experience they informed me Crescent flooring USED to have a good reputation from the previous owner, but since Richard took it over it's been terrible I wish I had known this before hand it would have saved me money i'm sure and lots of stress, grief and sores on my feet !! Everyone is entitled to whoever they use for their business in renovations but this is my warning to you , beware !! because I'm sure my $3000+ for the floors would have been alot better using another company from even the falls which is sad when you want to support locally . Good luck !to everyone else with your renovations and hopefully they go better than ours did
Friendly staff, speedy installation and unbelievable customer service. Five stars! I will be returning for future flooring needs.
Crescent Flooring is a Canadian Furniture Store based in Fort Erie, Ontario. Crescent Flooring is located at 409 Walden Blvd, Fort Erie, ON L2A 1S1, Canada.
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